1. Overview
  2. Trouble Shooting
  3. My Voice Agent is not calling outbound

My Voice Agent is not calling outbound

Troubleshooting Outbound Calling Issue

Objective

To troubleshoot and resolve issues related to outbound calling by assistants.

Key Steps

  1. Check Assistant's Number: Call the assistant's number to see if it can receive inbound calls.

  2. Review Workflow: Verify the workflow in the automation tool (e.g., AI campaign, Facebook lead form) to ensure the correct assistant ID is assigned for outbound calling.

  3. Update Assistant ID: If the assistant ID is not correctly pasted in the workflow, update it with the correct ID.

  4. Save Changes: After updating the assistant ID, save the changes in the automation tool.

  5. Check Outbound Minutes: Ensure that there are enough outbound minutes available for calling.

  6. Purchase Minutes: If outbound minutes are insufficient, purchase additional minutes to resolve the issue.